Care

When you invest in a piece of furniture from Design Furniture you can expect it to last for a long time.

However, during this time a little care and attention will ensure that your furniture lasts through the different stages of your life before getting handed down to future generations.

Fabric

Always refer to the fabric care label attached to your furniture prior to attempting to clean. Regularly vacuum fabrics to remove the accumulation of dust, dirt and hair. Attend to spills and stains as soon as possible by wiping with a damp cloth. Do not use chemical cleaners for difficult stains, we recommend you consult a specialist upholstery cleaner.

Keep all furniture away from direct sunlight as this will produce fading and aging of the fabric.

Leather

With leather, each single hide is unique and features its own texture, colour and natural markings. Therefore, it is not unusual to see colour differences, grain changes, scars and brand marks. Some softening and stretching of the leather can be expected over time. Remove all spills as soon as possible with a damp cloth. We recommend the use of a specialised leather cleaner and conditioner to keep the leather clean, soft and supple.

Cushions

We recommend regular rotation of seat and back cushions which will help to maintain their shape and loft. Cushion fillings will naturally relax over time. Scatter inserts can be refreshed by occasionally laying them out in the sun to air. Occasionally, feather quills can pierce through covers, this can be removed by pulling the feather.

Timber

We recommend to regularly wipe timber to remove dust and dirt with a soft clean cloth. Protect the timber surface by avoiding contact with liquids and heat. The colour of the timber will naturally alter over time but will maintain most of its depth by avoiding exposure to sunlight. Do not use chemical cleaners or polish as they may cause permanent damage.

General

Do not drag furniture along the floor as this can damage the frame and/or legs. Do not sit on the arms of the sofa. To prolong the life of your furniture we recommend annual cleaning by a specialist fabric/leather cleaner.

If you require any additional information or need any assistance regarding the care of your furniture please feel free to contact us directly at Design Furniture.

What products do we recommend for fabric or leather care?

Design Furniture is proud to recommend two premium Australian made brands designed to enhance and extend the life of your beautiful furniture.

Fabric & Faux Leather/Vinyl:

Warwick Halo Spot Cleaner – $24.99

Warwick Complete Fabric Care Kit – $69.99

Warwick Care Kits – PDF

Leather:

Ultimate® Leather Cleaner & Conditioner – $29.99

Warranty

All our products are proudly designed and hand crafted here in Adelaide South Australia by skilled craftspeople using the highest quality materials.

Our focus is on providing our clients beautifully designed furniture with quality that will last them a lifetime.

However, if any issue does arise we offer an extensive structural warranty on all our products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We will not be liable for any claim for breach of any warranty given under these warranty terms unless you satisfy us that you have strictly complied with any of our instructions relating to the relevant goods.

A 10-year structural warranty is provided on all of our upholstered sofas, armchairs and beds. The warranty specifically relates to frames, suspension and support. This provides the customer with assurance that the products are free from defective workmanship.

However, this warranty is subject to the furniture being used under normal application and that it has been carefully maintained and not neglected or misused.

Warranty Claim Procedure

  • You must contact your retailer and provide them with documentation relating to proof of purchase and/or have completed the Design Furniture Co Pty Ltd Warranty Claim Form below
  • You must supply the retailer with as much information as possible including images showing the affected area
  • When all the information is received from the retailer, Design Furniture will liaise directly with the retail store accordingly
  • The retail store will keep you informed on all stages of the progress of your claim
  • If the claim is deemed valid, Design Furniture will either repair or replace the goods in accordance with the full Terms and Conditions outlined below

Warranty Terms and Conditions

In accordance with terms recommended by The Australasian Furnishing Association (AFA)

(a) This warranty is not transferable; it applies only to the consumer that purchased the product from the retailer invoiced by the manufacturer (“purchaser”).
(b) The manufacturer will remedy any bona-fide claim by either, in its sole discretion, repairing or replacing the product free of charge.
(c) If inspection and testing find no fault, the purchaser must pay the manufacturer’s usual costs of service work, evaluation and testing.
(d) The manufacturer reserves the right to replace defective parts of the product with parts and components of similar quality, grade and composition where an identical part or component is not available.
(e) Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the product.
(f) The manufacturer is responsible for transit damage that occurs while freight is the manufacturer’s responsibility. Otherwise risk passes to the purchaser once the product leaves the factory.
(g) Transit damage must be claimed within 2 weekdays of receipt.
(h) Freight costs for warranty claims will be borne by the purchaser from the nominated point of delivery. The supplier will only be responsible for return freight from the original delivery point.
(i) It is the responsibility of the purchaser to ensure that the product is delivered in good order. The manufacturer will not accept any attempts to extend warranty terms. The manufacturer’s responsibilities are not changed by receipt of products which say that “goods are subject to checking”.
(j) Claims for damaged products will not be accepted if documentary evidence shows that the purchaser or their agents received the products in good order and condition.
(k) This warranty does not apply if:
i. the product has not been assembled, maintained, cleaned, installed or operated in accordance with the manufacturer’s instructions or recommendations;
ii. the product has been subjected to abuse, improperly treated, neglected, or misused;
iii. the product has been exposed to the elements; and/or
iv. repairs, maintenance or service have been done by an unauthorised person.
(l) This warranty does not extend to nicks, scratches and wrinkles occurring in leather.
(m) This warranty does not extend to chips, scratches or marks occurring in timber.
(n) This warranty does not extend to products which are intended for commercial use.
(o) Special Exclusions – Timber Furniture
The following specific warranties and product specific issues relate to timber furniture. The natural features of timber result in finished products that display variation and individual characteristics. Specific requests that impact on manufacture limit the manufacturer’s ability to minimise variation and in cases such as the request for unsealed product, it may even result in surface checking, warping, staining and other such problems. Where possible the manufacturer will explain the situation to the purchaser at the time of order placement.
v. PRODUCT ORDERED RAW – Warranty claims relating to products specifically ordered to be supplied in raw unpolished finish will be limited to manufacturing or material faults which do not relate to the raw finish. Surface checking, warping staining and other problems directly related to the supply of product in raw form will not be covered by warranty.
vi. COLOUR CONSISTENCY – Due to the natural variations and characteristics of the material the manufacturer cannot guarantee total uniformity of colour within any one piece of furniture, especially those products made of leather, timbers and stones.
vii. COLOUR MATCHING – The manufacturer cannot guarantee colour matching with products not manufactured by the it.
(p) A minimum service call charge of $100 will apply where the manufacturer is requested to attend to works or repairs that are not covered by this warranty.
(q) The manufacturer makes no express warranties or representations other than set out in this warranty.
(r) The repair or replacement of the product or part of the product is the absolute limit of the manufacturer’s liability under this express warranty.
(s) In the event of a dispute regarding warranty, the matter will be adjudicated by a recognised industry conciliator/mediator. A list of approved industry conciliators/mediators is available from the State Offices of the Furnishing Industry Association of Australia (FIAA).